FAQ (Frequently Asked Questions)

FAQ

1. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment through PayPal for added convenience.

2. How much does shipping cost? Shipping costs vary depending on your location and the size of your order. We offer free worldwide shipping on orders over $50.

3. How long will it take to receive my order? Orders are typically processed and shipped within 2-4 business days. Once shipped, delivery times vary depending on your location. Most orders typically arrives within 10-20 business days, orders might take longer at times due to customs and immigration issues. You will receive a tracking number via email to monitor the status of your shipment once we ship your order out.

4. What is your return policy? We want you and your pet to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 30 days for a full refund or exchange. Please note that items must be returned in their original condition and packaging, and return shipping costs are the responsibility of the customer.

5. Do you offer gift wrapping? Yes, we offer gift wrapping services for an additional fee. Simply select the gift wrapping option during checkout, and your order will be beautifully wrapped and ready for gifting.

6. How can I contact customer support? Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at cozypetcove22@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

7. Are your products safe for pets? Yes, the safety and well-being of your pet are our top priorities. We carefully vet all of our products to ensure they meet the highest standards of quality and safety. If you have any specific concerns or questions about a product, please don't hesitate to reach out to our customer support team for assistance.

8. Do you offer wholesale or bulk discounts? Yes, we offer wholesale pricing and bulk discounts for retailers and businesses. Please contact our wholesale team at cozypetcove22@gmail.com for more information on pricing and ordering.

9. Can I cancel or modify my order after it has been placed? Once an order has been placed, it cannot be canceled or modified. However, if you need to make changes to your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

10. Do you offer pet grooming services or veterinary advice? No, we do not offer pet grooming services or veterinary advice. We specialize in providing high-quality pet products and accessories. For grooming services or medical advice, we recommend consulting with a professional groomer or veterinarian.